Refund & Cancellation Policy

Users may cancel their paid subscription through the available account/subscription management process or by contacting Kortexa support.

Cancellation will prevent future renewal where applicable.

Unless otherwise required by applicable law or expressly stated, cancellation does not automatically create a refund for the current billing period.

To cancel your subscription, contact support at support@kortexaai.com.

Because Kortexa provides a digital software service, payments are generally non-refundable once the applicable service period has started, except where:

• Required by applicable law
• A refund is expressly approved by Kortexa
• A duplicate or erroneous charge is confirmed
• A payment was processed incorrectly

If a user believes they have been charged incorrectly or twice for the same subscription, they should contact support with:

• Account email
• Transaction/reference ID
• Date of payment
• Description of the issue

Kortexa will review the transaction.

If a recurring payment fails, access to paid features may be restricted after the applicable payment-retry period.

Users may update their payment method where supported.

If a user cancels during a monthly or annual billing period, access may continue until the end of the paid period unless otherwise stated.

Cancellation generally prevents the next renewal rather than immediately terminating access.

The free plan can be used without payment.

No refund applies to free-plan usage.

Where a refund is approved, it will generally be processed through the original payment method or payment provider, subject to the provider's processing timelines.

For cancellation or refund requests, contact Kortexa support at support@kortexaai.com.